Refund policy

About cancellation
[In case of single item purchase]
We cannot accept any cancellations after an order has been placed. note that.

[For regular flights]
You can skip each session.
After logging in to My Page, please change from "(menu name)".
We will accept orders until the 5th of the next scheduled delivery month.
*Please note that if 5 days have passed, you may be skipped to the next session.

About skipping/cancelling regular flights
After logging in to My Page, you can skip or cancel from "Subscription Management". Applications are accepted on My Page until the 5th of every month.

Please proceed from the "Cancel" button at the bottom of the page under My Page > Subscription Management > Details of the applicable product.

*Please note that if you miss the deadline, your subscription will be skipped or canceled one after another.
*If you have not yet registered as a member, please register as a new member using the email address you used at the time of purchase, and then follow the steps above.

Regarding product returns and exchanges
We are very sorry, but we do not accept returns due to customer convenience.

However, we will exchange it for the following reasons.
・Damage of the product
・If a defect occurs due to our company's negligence
Please contact us using the inquiry form within 7 days of receiving the product, including your order number, name, applicable product name, and reason for return. We will contact you separately from the person in charge.
If you return the item with cash on delivery, we will accept a refund of the item price or exchange it with the same item of the same quantity. Please note that if we do not contact you within 7 days after receiving the product, we may not be able to accept your application.

In addition, if the package is refused or returned due to absence, no refunds will be given. We apologize for the inconvenience, but please order the desired product again.